Refund and Returns Policy

Thank you for shopping at cristianbalan.ro. We want you to be completely satisfied with your artwork purchase. If, for any reason, you are not entirely happy with your order, we offer a straightforward refund and returns policy outlined below:

1. Refund Eligibility

To be eligible for a refund, you must meet the following conditions:

• The artwork must be returned within 30 days from the date of delivery.
• The artwork must be in its original condition, undamaged, and securely repackaged in the original packaging or equivalent to ensure safe return transit.
• You must provide proof of purchase (order number and purchase receipt).

2. Return Process

If you wish to initiate a return, please follow these steps:

a. Contact us at contact@cristianbalan.ro within 30 days of receiving your order, stating your intent to return the artwork. Please include your order number and the reason for the return in the email.

b. Once we receive your return request, we will respond with instructions on how to proceed with the return and provide you with the shipping address.

c. Pack the artwork securely using appropriate protective materials, ensuring it is well-insulated to avoid damage during return transit.

d. Ship the artwork back to us using a reliable and trackable shipping method. The cost of return shipping will be your responsibility, except in cases where the return is due to an error on our part.

3. Refund Process

Upon receiving the returned artwork and verifying that it meets the eligibility criteria, we will initiate the refund process.

• For orders paid by credit card, the refund will be credited to the original payment method within 3 to 5 business days after the return is processed.
• For orders paid by other methods, we will work with you to arrange an appropriate refund method.

4. Non-Refundable Items

Please note that the following items are non-refundable:

• Commissioned or custom-made artworks that were specifically created to your specifications.
• Digital products, such as downloadable prints or digital art files.

5. Damaged or Defective Artwork

In the unlikely event that the artwork arrives damaged or defective, please contact us at contact@cristianbalan.ro immediately. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a full refund, depending on the situation.

If you have any questions or concerns about our refund and returns policy, please feel free to contact us at contact@cristianbalan.ro. We are dedicated to providing exceptional customer service and ensuring your satisfaction with our artworks.